X44 Privacy Policy – User Personal Data Protection

1 Introduction

X44 takes user privacy seriously. We understand that your personal information is a trust placed in us, and we will never take that responsibility lightly.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards for online service platforms. We are committed to ensuring that all data you share with us is handled with care, stored securely, and used only for the stated purposes.

Since the x44 platform was founded, protecting user data has been one of the core priorities in every system design and operational decision we implement. This Policy applies to all users who access the x44 platform via the website, mobile app or any other official channel.

2 Data Collected

X44 collects various types of data from users depending on how you interact with the platform. Generally, the data we collect falls into three main categories:

A) Data You Provide Directly

• Full name as it appears on your identification document.
• Date of birth for age verification purposes.
• Email address for communication and account verification.
• Phone number for two-factor authentication and support communications.
• Residential address for KYC verification purposes.
• Identity documents (national ID, passport) when required.
• Payment method information for deposit and withdrawal purposes.

B) Automatically Collected Data

• IP address and location information derived from it.
• Device type, operating system, and web browser version.
• In-platform activity history including games played and wagers placed.
• Login time, session duration and usage patterns.
• Cookie data and similar tracking technologies.

C) Data from Third Parties

• Verification information from authorised KYC service providers.
• Data from payment providers for transaction verification.
• Compliance information from anti-money laundering agencies.

3 How We Use Your Data

The data we collect is used solely for legitimate and reasonable purposes within the context of x44 platform operations. We do not use your data for purposes beyond the scope stated here without obtaining your prior consent.

The primary purposes for which your personal data is used are as follows:

• Account management: To create, verify, and manage your user account on the x44 platform.
• Transaction processing: To process deposits, withdrawals, and any other financial transactions you make.
• KYC Compliance: To fulfill identity verification requirements in compliance with anti-money laundering laws.
• Platform security: To detect and prevent fraud, illegal activity, and other security threats.
• Customer support: To provide effective assistance when you contact the x44 support team.
• Service improvements: To analyze usage patterns and continuously improve the overall user experience.
• Platform communications: To send important notifications regarding your account, promotions, and service updates.
• Legal compliance: To meet any applicable legal or regulatory obligations.

X44 will not make any automated decisions that significantly affect you based solely on automated data processing without appropriate human review.

4 Data Sharing

X44 does not sell, rent, or disclose your personal data to external parties for marketing purposes. However, there are certain situations where we need to share your data with selected third parties:

• Service providers: Technology providers, payment providers and operational partners who help us run the platform. All parties are bound by strict data protection agreements.
• KYC providers: Third-party identity verification services used to process your account verification.
• Law enforcement agencies: Where required by law, court order, or directive from a competent authority.
• Business transfers: If x44 is involved in any merger, acquisition, or asset transfer, user data may be transferred as part of that transaction, with appropriate notice given to users.

In all instances of data sharing, x44 ensures that recipients comply with data protection standards equivalent to or higher than those we uphold.

5 Cookies & Tracking Technology

X44 uses cookies and similar tracking technologies to enhance the user experience and gather analytical information that helps us improve the platform.

Types of Cookies Used

• Essential cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
• Performance cookies: Collecting information on how users use the platform to help us identify and resolve issues.
• Functional cookies: Saving your preferences such as language and display settings to personalise your experience.
• Analytics cookies: Helps us understand overall platform usage patterns without identifying individual users.

You can manage cookie usage through your web browser settings. Please note that disabling certain cookies may affect platform functionality. By continuing to use the x44 platform, you consent to the use of cookies as described above.

6 Data Storage & Transfer

Your personal data is stored on secure, protected servers. x44 retains your data for as long as necessary to fulfil the purpose of collection or as required by law.

• Active account data: Retained for as long as your account remains active on the x44 platform.
• Data after account closure: Retained for the minimum period required by applicable law, typically between five and seven years for financial records.
• Login and security data: Retained for the duration required for forensic and security purposes.

Once the designated retention period has ended, your data will be securely deleted or anonymized in accordance with established procedures.

If your data needs to be transferred outside Malaysia, x44 ensures such transfers are carried out with equivalent protection through lawful data transfer agreements and appropriate security mechanisms.

7 User Rights

As an x44 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

To submit any request relating to your rights, please contact the x44 privacy team via email at [email protected]. We will process your request within 21 business days from the date of receipt.

8 Data Security

X44 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or disclosure.

Key security measures we implement include:

• Data encryption in transit using the latest TLS 1.3 protocol.
• Data encryption at rest for all sensitive information.
• Strict role-based access control (RBAC) for internal staff.
• Two-factor authentication for access to data management systems.
• Regular security audits and penetration testing conducted by independent third parties.
• Real-time threat monitoring using anomaly detection systems.
• Clear and tested incident response procedures.

While we take all reasonable precautions, no security system is perfect. We encourage you to also take protective measures on your end, such as using a strong password and never sharing your login credentials with anyone.

9 Third-Party Links

The x44 platform may contain links to websites or services operated by third parties. This Privacy Policy applies solely to the x44 platform and does not cover the privacy practices of those third parties.

X44 is not responsible for the content or privacy practices of any third-party websites. We encourage you to read the privacy policy of each website you visit independently.

Third-party game providers integrated within the x44 platform are subject to data protection agreements between x44 and the respective providers. However, certain game activity data may be shared with those game providers solely for the purpose of operating the games.

10 Changes to the Privacy Policy

X44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When significant changes occur, we will:

• Displaying a clear notice on the platform's home page.
• Updating the "Last Updated" date at the top of this document.
• Sending notifications to registered users via email when changes materially affect their rights.

Your continued use of the x44 platform after any changes to this Privacy Policy are published will be considered your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available on the platform 24 hours a day, 7 days a week.

For inquiries related to responsible gaming or usage limits, please visit the Responsible Gaming us. If you have general questions about the platform, the FAQ we may already have the answer.

We are committed to responding to every privacy-related enquiry within the stipulated timeframe, in a transparent manner that respects your rights as a user.